NEWS RELEASE
PRATT HOMES
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(Toronto, ON, March 28, 2017) Pratt Homes has been named as a finalist in the 2017 Homeowners’ Choice Awards, presented by Tarion. These are the only awards that give Ontario’s new home buyers the power each year to have their new home builder recognized for customer service excellence.
The awards recognize a builder’s excellence in customer service in four categories: Small, Medium, Large Volume and High-Rise. Pratt Homes was recognized in the high rise category, 100 possessions per year.
“These awards reflect the importance of the customer’s experience in the new home buying process,” said Howard Bogach, Tarion President and CEO. “Each and every home buyer can express their level of satisfaction with their new home builder and have a say in whether their builder is worthy of recognition for excellent customer service.”
Ramona Gross, Head of Service at Pratt Homes said “Our team is very honoured to be a finalist in this category amongst nominees of such calibre. Truly an impressive group of builders. The benchmark for our industry's customer service is set high; we find it humbling and rewarding to achieve this. Thanks to all our homeowners who filled out the survey.”
Every fall, Tarion engages a 3rd party research firm to conduct a province-wide customer satisfaction survey of new home owners in their first year of ownership – specifically, homeowners who took possession between October 1, 2015 and September 30, 2016.
More than 52,500 invitations to complete the survey were sent by email and post. More than 8,500 completed surveys were returned, representing a response rate of 16 per cent.
Survey questions focused on homeowners’ satisfaction with their builder, covering every stage in the homeowner-builder relationship – from the signing of the Agreement of Purchase and Sale, through construction and the pre-delivery period, to after-sales service.
“For more than 40 years, Tarion has seen how new home buyers, through their decisions, have had a powerful impact on the new home buying experience,” said Bogach. “The Homeowners’ Choice Awards reflects the importance of their opinions and champions excellence in customer service.”
To qualify for the Awards, builders must have at least five new home possessions during the survey timeframe and a specified number of completed questionnaires must have been received.
Award recipients will be announced at a luncheon in Woodbridge on Wednesday, April 19, 2017.
For more information and a complete listing of finalists for the 2017 Homeowners’ Choice Awards, presented by Tarion, visit Tarion.com.
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