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Provincial regulator suspends Orillia car dealership

Customer complaints triggered inspection; Action only takes place 'when the regulator believes a dealer’s conduct may place the car-buying public at extreme risk'
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NEWS RELEASE
ONTARIO MOTOR VEHICLE INDUSTRY COUNCIL
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OMVIC, Ontario’s vehicle sales regulator, has ordered the immediate suspension of 1833111 ONTARIO Inc., operating as Autoshow Orillia 2011, located at 454 West St. S., Orillia and of the dealership’s officer and director, Chadwick McIntyre.

As a result, McIntyre and Autoshow Orillia 2011 cannot legally sell, lease, buy or consign motor vehicles.

In conjunction with the Suspension Order, a Proposal to Revoke the Registrations of McIntyre, Autoshow Orillia 2011 and the dealership’s one salesperson has also been issued.

According to OMVIC CEO and Registrar John Carmichael, Immediate Suspensions are only issued when the regulator believes a “dealer’s conduct may place the car-buying public at extreme risk.”

The immediate suspension of Autoshow Orillia 2011 was triggered after consumer complaints and an OMVIC inspection.

The dealer allegedly:

  • Did not remove liens from vehicles traded in, leaving consumers responsible for loans on vehicles they no longer owned;
  • Was involved in at least eight consumer transactions with lien non-payouts exceeding $145,000;
  • Failed to submit documents/payments to warranty providers potentially leaving customers with no warranty coverage.

“This alleged behaviour and resulting consumer harm is beyond the pale and will not be tolerated,” stated Carmichael.

Note: A dealer may appeal an Immediate Suspension Order and a hearing will be held within 15 days before the Licence Appeal Tribunal (LAT).

The Tribunal will determine if the order should be extended until a final determination is made regarding the associated Proposal to Revoke Registration. Consumer Warning Consumers are warned not to buy or lease motor vehicles from, or sell or consign motor vehicles to, Autoshow Orillia 2011 or Chadwick McIntyre, while the dealer’s registration is suspended/terminated; consumers who trade with an unregistered business or individual may not be protected by the Motor Vehicle Dealers Compensation Fund.

Note: if requested, within 15 days of the issuance of an Immediate Suspension Order, a hearing will be held before the Licence Appeal Tribunal. The Tribunal will determine if the order should be extended until a final determination is made regarding the associated Proposal(s) to Revoke Registration.

Consumers with questions or concerns should contact OMVIC’s Complaints and Inquiries team at 1-800- 943-6002 x3942.

Advice to Customers of Autoshow Orillia 2011

OMVIC encourages consumers who traded a vehicle in at Autoshow Orillia 2011 and the dealer was to pay out a loan on the trade, to contact their financial institution and ensure the loan was paid in full.Customers who have recently purchased a vehicle from the dealer should ensure the vehicle does not have an unexpected lien.

This information can be found by consulting a Used Vehicle Information Package (UVIP) available from ServiceOntario, or a CARFAX (carfax.ca) Vehicle History Report.

Additionally, customers who purchased a vehicle that included an extended warranty should contact the warranty company to ensure coverage is in place.

Customers of Autoshow Orillia 2011 who have questions or concerns should contact OMVIC’s Complaints and Inquiries Team at: 1-800-943-6002x3942.

About OMVIC

OMVIC (Ontario Motor Vehicle Industry Council) administers and enforces the Motor Vehicle Dealers Act (MVDA) on behalf of the Ministry of Government and Consumer Services.

OMVIC maintains a fair and informed vehicle sales marketplace by regulating dealers and salespersons, regularly inspecting Ontario's 8,000 dealerships and 30,000 salespeople, maintaining a complaint line for consumers and conducting investigations and prosecutions (or discipline proceedings) of industry misconduct and illegal sales (curbsiding). OMVIC is also responsible for administering the Motor Vehicle Dealers Compensation Fund on behalf of its Board of Trustees.
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